In my opinion, it is always difficult at beginnings. New users have their difficulties to find out details on forum structures, rules (read but not thoroughly understand rules, I believe). However, if they have good attitude, to read and reread forum structures, rules patiently, then they will have acceptable level of understandings on those ones. They might have more comfortable experience during their time spent in the forum. It will be a really significant start points for them.
Without understandings on forum rules, forum structures, they neither do start their journey nor can contribute anything in the forum; just a kind of time-wasting.