Because they don't give a shit, I keep asked for speaking to manager but they don't let me. Hum I lost almost half a million and I can talk to anyone but support and copy pasted replies wtf...
The solution if you want to talk to the company is in the court where they have no choice than to answer when asked by the Judge. Again writting here your case is not going to make your case better as the Judge is not a member of this forum, and even if he was...well the laws are in the court...
So Just focus in your case defense in the court, and if you win then great you can tell us all what you are telling now but the difference is that by then it would be "the truth" for everyone as the court would have decided that, not one or another part of the affaire