When I was a Free member (ID : 5d0dc3f3c4633) I went to the FAQ section and read it well after that I tried to withdraw my earnings but failed, there was always the message "Please upgrade your treasure if you want to withdraw your funds"

After that I`ve upgraded my treasure from Free to Two Gold Coins but when attempted to withdraw there is  still the message :   "Please upgrade your treasure if you want to withdraw your funds"

On 3.8.2019, I submitted my complaint to support (withdraw) section! Ticket ID: 366-L34-W87B  successfully but no reply was received till this day on my said Ticket ID: 366-L34-W87B

(My ID : 5d0dc3f3c4633)