So basically, they are already a dead online casino? I wonder if there are still active players on this site?
No they are not a dead casino, it is just a situation where there is not enough support to handle customers so any issues may take longer time than other casinos. They are planning and working to updates the site for better experiences as per last post by OP, so maybe they are so busy with other things at the moment.
Edit: I saw 5 online users as of this writing. I guess this will be gone soon even if they are offering 99.5% return or higher...
The number of online users of this site is indeed not much compared to other casinos, but I dont think it will gone soon because they have been operating for many years already.