OK - THEY FIXED IT... FINALLY
I was out late last night and noticed when I got home the DASH was credited on my game.
So, played a few hands of blackjack (just for the fuck of it LOL) and -- fingers crossed -- hit the 'withdraw' button.
Coins came back to my exchange account successfully.
So, again...
THEY FIXED IT... THANKS
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Thank you to Patrick and crew for *NOT* pulling an exit scam here after all, again "coming thru" like the good old-time BVC site we all expect.
Patrick also told me in email that some "COMP" for the trouble will be forthcoming, soon.
Exactly what or "how much" that'll be, is not clear yet but I will update this thread with info if/when that happens.
Similar issue. Did they reply and say "you have zero credits" even though you KNEW you had deposited?
Did you say anything magic/special to get them to take you seriously? I'm past the 24 hour mark and still at the "oh you have no credits" email support stage.