Siguro nagkakaron lang sila ng problem with their system and kung under investigation naman ang account mo for sure aware ka dyan. I'm not using coins.pro kase ok naman si coins.ph in terms of cashing out and other exchanges are better compare to coins pro honestly. If you are having a problem, then better to connect with their support team I'm sure naman na willing silang tulungan ka and active naman sila in terms of this service.