Is there anyone here, who experienced the same scenario like this user? I don't know ha pero have you ever been on twitter, may nababasa kasi ako like for the expert traders and analysts : TwitterCrypto Personalities such as like cryptobirb https://twitter.com/crypto_birb?, LOMA, CryptoNight, BirdNest etc. na they always find Binance scheduling a maintenance kapag ka merong possible Bull Run/Bullish ang BTC, maybe Coins.ph doing the same thing, I mean, They need money to and have their own Trading System to gain Profit. 

Anyway, My Advice is directly contact Coins.Pro not by email kasi one month na eh, that is too much na, Try calling them, if no answer pa din, go to their office, I have never used Coins.Pro tho i got an email/notification for BETA testing , i forgot na but i always got a notification for that. Anyway, going back, I think it's better to contact them but do it on all their contact details after email, phone, if no answer tsaka ka magproceed to contact them personally and also provide proof na they are not replying to your email para mas justifiable yung pagpunta mo na urgent yung concern mo para mas maprioritize ka. Goodluck, Balitaan mo kami.