Hello,

You may contact our 24/7 LiveChat team or our support via helpdesk@spectrocoin.com as they are the ones who are well aware of your case and can answer you.
All information about our terms and conditions can be found on our website.
Spectrocoin reserves the right to update the terms. In terms of 2FA, if it was set to email and your email was hacked, we do encourage everyone to keep their credentials secure and use more personal 2FA methods such as SMS or Google Authenticator. As we are not aware of your case and cannot help, the only way is for you to contact our LiveChat team or helpdesk or write a ticket by filling this form https://spectrocoin.com/en/contact.html