Lock withdraw from MY account
Under the pretext of protecting users
Sadly they are getting huge numbers of complaints about the same thing as they are doing to you.
Their reputation is in tatters. Not long before the authorities shut them down or maybe they will run off with user funds with an exit strategy before that happens.
Indeed, HitBTC is plagued with complaints. However, all the exchanges that I have been using have also their own shares of complaints. I mean, which exchange is clean? I used to be a loyal user of Bittrex and Poloniex and cryptopia. They used to be excellent and then people began annoyed with them due to various problems. Cryptopia even died. And then I jumped into the bandwagon and opened a Binance account only to read news later on that several millions of USD have been hacked from them followed by the KYC leak.
Sometimes, I am confused where to deposit and do the trade because all of them are problematic in a way.