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Why should they care? They are not tracking nor analyzing their users. If you want to discuss this, open your own thread.
Also, read the replies before posting stuff (all of the guys above). I already linked a reply from ChipMixer that said the user didn't receive his coins due to a bug and that they gave him his coins. No need to keep speculating like no one knew what happened. Learn to read first, post later.
They should care for it or they will end up grabbed by laws and shut down - my personal views as I have seen some good mixers being shut by not abiding by the laws, though I know CM knows their job better and they are my personal favorite. Sorry if I sound wrong as well as for the 'speculation' as I didn't knew about the bug.