Users in our community are frustrated their coins have been locked up on this exchange since the unannounced and sudden mandate for additional verification.

I have received reports from folks who had been successful in completing the KYC / AML requirements.
I have also received reports from folks who did not have their accounts flagged and are able to still use the service without submitting to additional BSA related nonsense.

Other users, who were smart enough not to share their personal information with Trade Satoshi initially - found that despite completing the verification in good faith, they remain locked out of their account because the initial personal details did not precisely match the provided identity documentation.