Hi guys, I am sorry we were not active in this thread.
I won't be able to reply to all of your messages from the beginning, but I'll do my best to follow up from now on. We do care about our customers and their security, but I am really not sure how can I prove it to you. What I can do is ask my colleagues to take a look at your tickets, case by case. In my experience, all of them are resolved after all the information has been provided.
Let me check what is missing for each of your cases and how can we fix it together. Please let me know your tickets numbers and I will reply one by one.
Oh! Its good that your forum account is active once again and try to make some read back and point out which is the common issue among users.
On my side,my primary problem wayback is your fixed high fee for withdrawal.It havent changed since 2 years ago which i do believe this thing does contribute why
lots of users leave out this platform.
This is ridiculous they are not doing any thing about fees issues I am also feeling they need to think about this because now competition is very tough and many good exchanges around with very good fees and better support if they want to stay in they must do some good changes for customers.