Can you name that website?
Usually if you want assurance that you are treated well while playing on a casino, you should play only to the reputable ones.
Some can be new and still be great. Remember, every business starts one day. Just look for Crypto gaming site that has provably fair games and play with. You can test their customer support to see how proactive they are. Those should be the deciding factors.
Most gambling sites allows us to check the fairness of bets so we no need to worry about the results are manipulated in the crypto gambling which is rarely occur on casino games.And also we can't simply decide the fairness from their active customer support which might be delayed on occasions without any reasons related to the games as well,so check the reputation before depositing your money.