Something seems to have happened lately. I had a problem with my card last week (caused by a 3rd party bank, I'll write the story one of these days) and the support was very quick in helping me out. I was genuinely surprised.
Well, one of the things was that I also got a temporary lock on the card (for safety). And this week, when I should get the card unlocked the support ignores me.


PS. If you lack alternatives, my post history may help.