Can you name that website?
Usually if you want assurance that you are treated well while playing on a casino, you should play only to the reputable ones.
Some can be new and still be great. Remember, every business starts one day. Just look for Crypto gaming site that has provably fair games and play with. You can test their customer support to see how proactive they are. Those should be the deciding factors.
This is all about the business growth. If you are providing great services on day one, bear in mind that you are going to get huge number of costumers. The same concept is used by Tesla Car maker Elon Musk who made model3 back in 2013 and is still the best car in terms of price and quality. Same goes for such sites. If you are not providing good services, you are elbowed aside.