Hello,
None of what you mentioned really occured, it was probably a breach in your security system. And, yes, again as you mentioned, that certainly was an extremely frustrating experience. But what is more frustrating is that you hold no responsibility. I was totally sure that my funds would be safe with you, blockchain.com wallet was chosen, because I trusted you.
But this is the point where trust ends.
That was not my fault. My computer is always double-checked and secure, and I never visit phishing sites or extensions. Such response from you, no help or compensation offered from your side, makes it even more frustrating.
I will never use again and will discourage other people to use your service.
I am also going to make this situation and our conversation public.
Blockchain doesnt hold or does know your keys and its your total responsibility on holding and keeping it away from others awareness for your wallets safety.
If funds being hacked or stolen then the only possible ways or reason is only on that keys alone.Someone do able to access it neither by phishing or some malware.
There are instances that no matter how sure we believe that it isnt the reason but actually it did happen.