sorry but seems you lost touch with your site.
Even feedback says that.

Get in touch with by PM if you wish to move forward.
Thanks.
I dont think i can agree with this. This guy is a Bounty hunter (nothing wrong with that) or an investor, and he cannot understand that the BTV tokens he has received cannot be sold until our ICO has ended. So, since he cannot understand that from our support emails, he had to go to the site and leave a bad review.
This is a bit common in the blockchain world, people who cannot understand the rules of each website and immediately leave "bad feedback".
BitValve will allow all the bounty hunters to withdraw their BTV tokens and/or sell them using the platform, after the ICO is ended officially.