Didn't they already say your account is safe and you only need kyc?
then why can't your funds be withdrawn? I'm still not very clear about your story,
if indeed you need publication,
I suggest you find a famous YouTuber who knows about cryptocurrency and do an interview with you or they tell it directly on YouTube,
I think YouTube is the best media you should try.
the fact of the matter is that they wrote to me that I passed kyc, confirmed everything and they have no questions for my account. the account itself has the status of enabled and verified, but the withdrawal of funds is not available and they do not say anything at all. I just reached it on Twitter, they started to answer something. Ill try youtube, thanks!