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Yesterday I experienced this too, I'm very sure the developer is working very hard to solve this bug, be patient and contact their support only

You made a mistake, Renampun, and you actually put your email under phising attacks by that image. Don't disclose your email address publicly like this, because you might receive lots of hazardous emails from bad guys. If you think of what I warn, you should delete that image. I highly recommend you to remove that image.