I have the same problem.. just deposited, 11 confirmations and system does not detect it. So my funds are stuck.
Be careful and DO NOT send funds until this is explained. The issue is not fixed for at least past few days. The mixer is not operative as of 04.09.2019
3 people already reported same problem, and noone confirmed that they received any help/answer from support.
Well, actually 3 days have already passed
Have you received your coins? I see that ChipMixer logged in 02.09.2019 on the forum
I haven't received anything yet... no mail and no money. (I will update this post if i have received any money or mail)