Unfortunately, we've discussed your case multiple times and your account appeared to be linked with 2 other FortuneJack users. That's the reason why we cannot accept the withdrawal.
I'm not here to defend the guy and he might be multi accounting indeed
but can you tell me what harm can be caused if he multi accounted ? he used your first deposit bonus as he mentioned but it's not like he will be making money from it
the bonus is -EV and if someone used it for hundreds of times he will still be losing money , I really can't see any harm done by this player unless there is something missing that he is not telling ?