i dont get it why they need 4 days+ to answer an email (as i read here in the thread) .. [/b]
They have a small team to improve your privacy and their security. It may only be one or a few people that know each other well. If you outsource to someone they might steal your coins or compromise your clients' privacy. Also, the longer you wait the more private it becomes and its normally suggested to wait anywhere from 48 hours to a month to send a transaction so it can't be traced back to its original source (or it is at least much more difficult)...