they said that the ticket number that I gave them has a statue resolved. to this I replied to them that you wouldnt say that it was really strange? all tickets are resolved, and withdrawal is still closed? created a new ticket and gave them a number. I look forward to hearing from them. I can give a link to the tweeter, if necessary!
This seems better because the old support tickets was resolved now you got the new issue with withdrawing so be patient until you get a response from them.
What's the update on your latest ticket?
If I was a support, I would also find it strange that a customer is still having an issue after all previous tickets have been marked "resolved".
Could this be another one of their technical issues?