Here is my reply to his ticket response:

From:   (me)
Sent:   Tue 2/18/14 10:34 AM
To:    Support (support@nut2pools.com)

I am unable to log into the account using either the username boraxo or the email address xxx and the password which I established when I registered.

When I click the "Forgot your password?" link, I am prompted to enter the email address to where a password reset will be sent.  However when I attempt to enter this email address, it only lets me get as far as (first 20 characters of email address) before the entry field will accept no more characters.  Attempting to enter my username "boraxo" results in an "Unable to find a mail address for user boraxo" message.

So, your pool is not automatically transferring my mined coins to my wallet, and I am unable to manually withdraw them because I can't log into my account.

Please transfer my balance to my MAX receive address:

mS47ysKD6Zh14v2N6dZPqBXDNL3JYFQ9kV

Thank you.

(me)

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2/18/14
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From:   Support (support@nut2pools.com)
Sent:   Tue 2/18/14 9:10 AM
To:    (my email)

-- do not edit --
 
(me),
 
A customer support staff member has replied to your support request, #705064 with the following response:
 
hi,
 
not sure where you are looking but i see LOADS of credits to your account of .2 - .3 max every 30 minutes.
 
You have nearly 10 max on your account now.
 
Regards
 
Nut
 
We hope this response has sufficiently answered your questions. If not, please do not send another email. Instead, reply to this email or login to your account for a complete archive of all your support requests and responses.
 
https://suppo[Suspicious link removed]t2pools.com/view.php?t=705064&e=(my email)&a=9f3e00a538060e4e77730ae225ce7789