Seems there is a problem with btc withdrawals? I have a pending withdrawal for a few hours now, it says 0 confirms, but I cannot see the transaction on blockchain explorers (could be that the wallet is not broadcasting transactions?)
Sometimes there are delays.
Try observing for a few hours more. If you still dont see any new updates, be sure to let our support team @
https://hashnest.zendesk.com/hc/en-us/requests/new so that they can quickly assist you.