Well it sounds like a new exchange because I have never heard name this exchange. And after I traced there is still few information that provides feedback and reviews about this exchange. But from what I see, this exchange is quite interesting even though it was only launched this year, because development is quite rapid and entered into top 100 exchanges beat poloniex. I will try this exchange another time and I will share my experience here.
I just recently registered in whitebit on Sunday for the reason to sell some of my MB8 coins. Well, I am testing this exchange site, so far its good, the chat support is active and responsive. For the security, I dont know yet, I am not yet submitting my personal details for KYC verification.
In general, you are having a good experience with this exchange but my advice is that you should not submit information to complete KYC because this is a very strange exchange for many people, we don't see its reputation in the market, rushing to send personal information is not good. In addition, you also do not often use this exchange when the market has too many good exchanges such as kucoin, binance, bittrex, sometimes you just need it for liquidity, no need to think about KYC confirmation when it's not needed
Indeed KYC is a problem for new exchanges like Whitebit because they don't have enough good reputation to trust. KYC is not a trivial matter because it concerns our privacy data, even exchanges such as binance still have a chance to experience data leakages, especially exchanges that have not been tested for safety, such as whitebit.
People do not like to transfer their personal data, but such a rule. Alas. With regard to Binance, I heard that the leak was a fake. Is it so I cant presume to say so.