There is no platform without issues or any bad rating for one reason or another. Issues with customers are dealt directly with the customers and their information cannot be stated for GDPR reasons. As we stated before, there are a lot of options in all industries and each person chooses what fits them best. Some of the complaints in the first article are the trading fees or withdrawal fees and that does not support any "scam" theories - each platform offers specific features for a specific set of fees, but that's why we have 24/7 LiveChat team. They can ask any question anytime they want and find out everything before they take action just as quickly as pressing on one button and contacting our support team.

The argument about whether we have offices or not is basically not valid because the team now offers 3 products with developers, IT, translators, support and so on. If we operate completely digitally, we wouldn't list the addresses, we usually don't accept visitors as all that we offer is doable digitally and there is no need for a customer to visit, the same as neobanks or most other fintech companies. Though, if you would like to see more about our team and some photos in the office, please head to our Instagram channel. In our careers page, there is also a video featuring some of our employees in the office https://careers.spectrocoin.com. Also, a Lithuanian TV show featuring our office in Kaunas https://www.youtube.com/watch?v=K8KS-F4Z7eE&t=623s