Ive played at bitstarz for almost 4 years now and never had any problems. Hope it gets resolved if this is even real.
Yeah playing with 0.000001 btc and free spins huh? I get it.
no, with 0.1 - 0.5 btc at a time
How about providing us some proofs about your statistic or transaction at Bitstarz? The one like what is provided by OP about his deposit and withdrawal history, probably it can assure him what you say is real. I have no problems at Bitstarz as I have left this site since they asked me for KYC verification when I won some money from the free spin promo long time ago. I did not do the KYC as it does not worth the amount I won from the promotion.
Probably they are selectively stealing clients money and did not allow to withdraw. We can consider this as a shady activity on their site and have dozen of allegations from their previous customer. Much better to stay away on this site and avoid one of their next victims. I can be compared this to Hitbtc exchange. While I'm not encountered serious problems but other traders have.
Anyway, sorry for your loss OP. I hope they will resolved your complaint for the sake of their own reputation and probably some of their costumers will leave once they know your complaint. Hopefully, your winning money will retrieve.