How about providing us some proofs about your statistic or transaction at Bitstarz? The one like what is provided by OP about his deposit and withdrawal history, probably it can assure him what you say is real. I have no problems at Bitstarz as I have left this site since they asked me for KYC verification when I won some money from the free spin promo long time ago. I did not do the KYC as it does not worth the amount I won from the promotion.