I think that this is also the problem of multicurrency wallets. Indeed, if the coin project, which is supported by the CoinsPaid will be to experience problems with the transaction, whether this be solved somehow for users CoinsPaid?
Technical support, will always help to solve any problem.
Thanks for answering. It is important for users that technical support responds to their requests as quickly as possible. But the best thing would be for users not to have to ask for help. to make your service always work as well as possible.