Their approach: first block account, then ask questions.
As part of our document renewal policy, we would like to request from you the
following documentation in order to update your account:
Recent Proof of Address, can be any of the below:
a. utility bills (electricity, water, sewerage, etc.)
b. a landline telephone/internet local line bill
c. a local authority tax bill
d. home insurance bill
e. bank statement showing the residential address
f. council tax bill (in case of UK residents)
Note: the above must have been issued within the last 3 months. (Online statements, mobile telephone bills are not accepted)
Documents can be sent via email at
compliance@blackmoon.net.
Upon receiving the new Proof of Address, your account will be updated and you will be able to resume your business as normal.
Should you require further assistance please dont hesitate to contact us.