At the very least, Coinpayments -- or any third party service -- will require a police report. That's hurdle #1 for the OP, and time is of the essence.
For getting back their coins most likely. But if coinpayments is indeed the exchange that received the coins there's no harm done in contacting their support and triggering an investigation. Best case the account containing the stolen coins gets frozen until matters have been clarified.
No harm done, but they still need to move quickly to get a police report because third parties don't have the authority to freeze funds indefinitely. This is Binance's policy for these situations:
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The victim must provide a police report within 24 hours of filing the support request. From there, Binance will work directly with law enforcement to handle processing of the funds.
That's neat, I wasn't aware that some exchanges already have publicly available policies about such cases.
Bitcoin payments are supposed to be irreversible. What do you describe could be compared to a 'chargeback'. In terms of abuse like merchands are abused with PP.
OMG if companies start to accept to do such practices then, it will be exactly like Paypal.
You buy something, wait for the item to be shipped, and then contact the platform to say "hello, I've been hacked here is a signed message!"
OMG if companies start to accept to do such practices then, it will be exactly like Paypal.
You buy something, wait for the item to be shipped, and then contact the platform to say "hello, I've been hacked here is a signed message!"
That's why the endgame is getting rid of exchanges altogether
Either way Binance's 24 hours until a police report has been provided still beats PayPal's 180 days based on nothing. How coinpayments will handle the situation is a different matter however.