We have a Bitcoin exchange service running on Telegram bot. Our service has been getting quite a growth in usage and a lot of people have been relying on us to buy Bitcoins.
See our launch post here: https://bitcointalk.org/index.php?topic=5164062
Today something unexpected happened, we got a 'SCAM' label on Telegram. Here is what happened:
Two days back (19th September) I got a secret change from someone('Frank') saying that our bot will get a scam label. I thought he was another scammer like usual, I mostly ignored but replied to him saying that our service is legitimate.
https://i.ibb.co/3RJnndq/Screenshot-2019-09-21-at-2-08-15-PM.png
(He deleted some of the messages before I took the screenshot)
Conversation as I remember:
2 days later
This time I took screenshots faster before he could delete the messages.
https://i.ibb.co/SdzN296/Screenshot-2019-09-21-at-2-09-49-PM.png
I had contacted Telegram support but haven't received any response from them yet.
Any suggestion on what we can do about this would be really helpful!
PS: We never scammed anyone on our service, our only goal is to allow people to exchange bitcoins privately. That was the reason we built it on Telegram, to bypass the regulations. and make the P2P process much simpler than Localbitcoins.
UPDATE: We got our scam label removed, thanks for all the help. For anyone facing a similar issue, you just need to message @botsupport, they did some kind of verification and all good now
The attacker created a lot of accounts to report spam on our bot, this raised the flag on Telegram.
See our launch post here: https://bitcointalk.org/index.php?topic=5164062
Today something unexpected happened, we got a 'SCAM' label on Telegram. Here is what happened:
Two days back (19th September) I got a secret change from someone('Frank') saying that our bot will get a scam label. I thought he was another scammer like usual, I mostly ignored but replied to him saying that our service is legitimate.
https://i.ibb.co/3RJnndq/Screenshot-2019-09-21-at-2-08-15-PM.png
(He deleted some of the messages before I took the screenshot)
Conversation as I remember:
Quote
Frank: Your bot will get a scam label.
Me: whos this?
Me: what?
Frank: Like this - shows a pic of a scam label -
Me: No we won't, our bot is legit.
Me: Its not a scam bot
Frank: I know yours is not a scam
Me: then what is the problem?
Frank: Someone paid me to do it
- ... something more -
Me: do it
Frank: ok
Me: whos this?
Me: what?
Frank: Like this - shows a pic of a scam label -
Me: No we won't, our bot is legit.
Me: Its not a scam bot
Frank: I know yours is not a scam
Me: then what is the problem?
Frank: Someone paid me to do it
- ... something more -
Me: do it
Frank: ok
2 days later
This time I took screenshots faster before he could delete the messages.
https://i.ibb.co/SdzN296/Screenshot-2019-09-21-at-2-09-49-PM.png
I had contacted Telegram support but haven't received any response from them yet.
Any suggestion on what we can do about this would be really helpful!
PS: We never scammed anyone on our service, our only goal is to allow people to exchange bitcoins privately. That was the reason we built it on Telegram, to bypass the regulations. and make the P2P process much simpler than Localbitcoins.
UPDATE: We got our scam label removed, thanks for all the help. For anyone facing a similar issue, you just need to message @botsupport, they did some kind of verification and all good now
The attacker created a lot of accounts to report spam on our bot, this raised the flag on Telegram.