Hello screwbc666,
Regarding having the withdrawal issue: according to the fraud department of FortuneJack, your username is linked to the 2 different accounts within the same wallet.
Here's the screenshot of the first account (can be considered as the main one):

We've given bonuses to the above-mentioned account, valued at 0.0550999 BTC (0.06930861 BTC was completed).
Then, there was the second account created with the username of treeofld13:

0.01308723 BTC as a given bonus was not wagered.
Coming to the 3rd account with the userID of screwbc666:

0.02635448 BTC as bonus was successfully completed.
All of these accounts are linked with the same wallet address, sharing the screenshots showcasing the connection:



I didn't know that using his address to cash out was an issue. I don't really know how to sell it and he made it simple.
As I said this was the first time playing, only got this account but I already see how anything is used as an excuse not to pay.