now 6 days without my money. yep, great exchange.
I have payment confirmation , and support answers to prove my words, what do you have,  ereverton  ?

day 1 - "Your request is being checked. Please, wait for a while."
day 2 - "Sorry for the waiting time, we will reach you."
day 3 - "We are still working. Awfully sorry. Please wait."
day 4 - "We are still checking the request. We will contact you soon. Sorry for the inconvenience."
day 5 - "Your request is being checked. Please, wait for a while."
day 6 - "We are still working. Awfully sorry. Please wait."

I think it's even don't human, just some bot that send random phrase.