Tokyo, Japan, February 20th, 2014
Dear MtGox Customers,
Thank you for your patience this week while we are working on re-initiating bitcoin
withdrawals. In addition to the technical issue, this week we have experienced some
security problems, and as a result we had to relocate MtGox to our previous office building
in Shibuya (details can be found here https://support.mtgox.com/home). The move,
combined with some other security and technical challenges, pushed back our progress.
As much as we didn’t want to only provide an “update on an update”, this is the current
status. We are committed to solving this issue and will provide more information as soon
as possible to keep everyone in the loop.
We are very sorry for the delays and deeply appreciate your kind understanding and
continuous support.
Best regards,
MtGox Team