In any case, the exchange should solve your wallet problem, because it simply cannot do it without any reason, since they have been on the market for a long time
Its interesting how quickly the information is resolved, because efficiency is also the main component of any project
I thought that the banal antifrod system worked, which blocks the wallet, and this happens because you can banally throw money into the drug dealers wallet, you need to be careful with this
But this can all be solved, you just need to go through the wallet verification and submit your documents