Ok. Let's say this happened, why do you think it's reasonable to keep the dude's money?
Sure, by all means, you should ban him (and probably his mom for good measure) from using your services in the future. But just pocketing his money is outrageously unethical. And please don't act like it's a legal requirement, as you guys appear to operate under a curacao license, which is the same (rubber-stamp) process I went through several years ago back when I used to run a casino -- so I know for a fact there's no legal requirement to pocket people's funds in situations like this (just one to deny service).
Hi there,
So, I think confiscating the winnings is the right way to do, but confiscating the deposit is questionable as far as I'm concerned. I believe the management checked with AskGamblers, Anti-Fraud team for our platform provider, and curacao for advice and they all agreed that they had the mandate to confiscate the full amount. My personal opinion would be more in line of paying back the deposit to the player and permanently ban him from playing. Then again, I'm not the head honcho, hence I can only give my opinion and recommendation, but it's up to the management to decide what they ultimately will do.
But I'm on the same line as you here.