Hi. It is really strange because we did not receive any complaints on our support email from your side and also we did not receive any notifications about withdrawal request from you. Anyway, please, do not worry, we already started investigate this issue.
I sent you a message thorugh the web , tell me your email please and I will send you one.
It's strange that the admin didn't receive your message about your problem, which means that support on the website doesn't really work. And also the problem of withdrawal takes a long time that has to wait for 2 days until it is processed.
I think the admin should increase the speed of withdrawal so that not many people complain about it.