Who are these people that are constantly needing to be in contact with pool operators?
You guys must have a shit load of hashes.
It actually seems to be the exact opposite. The loudest complainers seem to be relatively small hashers.
Big hashers dont care how friendly h2o is, how pretty the pie charts are, or if h2o cares about their feelings.
They care about profits. If MC provides that, good. If not, they choose another option.