At the heart of Bitvest lies our community, a place where you can have fun, a great experience, and socialize. We strive with enthusiasm to bring forward a pleasant experience for everyone.
We regret that we haven't been able to fully uphold our philosophy and plan on making changes to ensure this doesn't happen again. We want everyone to have a great experience.
I have been preoccupied with developing many features for Bitvest that I have not been able to give the attention as needed. Therefore, we will be expanding our support team later this month and build better tools to manage tickets for a better overall experience.
Our wallet limits were reduced a fair bit due to a recent exploit with Keno, which we covered ourselves for 5 bitcoins in value. We are currently laying down changes, such as a better "cheat detection" system in the backend. This will allow us to restore our higher wallet limits to better service our customers.