Dear friends,
BW.com are total scammers. Their support for 2 weeks every day repeats the same answers to be patient and that the matter is in solving. I have lost my XRP and VLX. Please beware of that exchcange. They are Chinese and basically do not care of the customers and nothing can be done!
Pass the info around and warn others.
I think there's an issue with XRP right now since I myself cannot do a transaction with the other site so I prefer to witdraw on BTC or in ETH.
But if your issue takes for many days or even months then you should be worried since maybe your claims is right and people should avoid this site, and also if your issue occurs only for 1 day then maybe give some time for the dev since provably they got so many issue needed to attain.