Hi thanks for your post, many customers choose our service based on quality and speed. We not gone take 10 days to make a wire transfer.
We tried to be transparent as much we could be on the fees side, To withdraw fiat from $1000 to $200000 , we charge 3.9% and usualy local and international wire transfers can be completed within 24 hours.
To withdraw Westernunion,moneygram ,we charge 8.5 , and fund is disponible within 30 minutes to your country.
Same fees for Cash delivery to home and can take between 6 to 24 hours to get the cash to your door.
I think your fee is too high. Most local exchange charge only 1%. Minimum Deposit also to high, if your aim is market place then it's won't work, unless you only aim to be property market then it's make sense.
For Western Union, i believe hardly anyone in blockchain family use their service. Blockchain exist to solve the problem on traditional banking like high fee, long process.