this is hw it all started and the learning in hard way has not be a good one for the newbies ,you ought to ask before you buy of use the site and not ask after you already paid as we have lots of scam ite and phishing site around so learning to know how to protect your funds you be the firt lesson to be know and then where you could be save buying and saving your coins as i never loss any of my coin since i get to know crypto cos i was able to hold my patient and learn cos i know we have lots of scammer out there and most especially  the blockchain that has no trace once you sent .