We're sorry that our withdrawal fee structure doesn't work for some of the users. It is worth mentioning, though, that our fees are flat and do not depend on the number of funds you're trying to withdraw. Withdrawal fees are being adjusted according to the market situation.
~snip~
The rest of the users that experienced any issues while trading with us are welcome to share their ticket numbers as well, we promise to look into each and every case.
Shame on you. This is the first time you post here since 27th August 2019 and claim you will look in to every case but you answer NO complaints here.
Read this:
https://bitcointalk.org/index.php?topic=378827.msg52286559#msg52286559Pathetic