Hello!
I have a little problem.
I cannot withdraw my funds from the BitBay exchange.
Some time ago, I helped one project and they kindly paid for my work done with their tokens, which I exchanged to Ethereum on the BitBay exchange.
The exchange requires verification, I sent them all the necessary documents, bank statements, utility bills, selfies and so on. I think I sent absolutely all the docs that I have. But I constantly get rejected. I also wrote to the support service, but no one answers me.
This situation has been going on for a long time (few months), I have written in support for more than 10 times, but do not get an answer.
Can someone help me with this issue?
If someone can really solve this situation - I am ready to thank you financially.

Thank before.