Dear friends,
BW.com are total scammers. Their support for 2 weeks every day repeats the same answers to be patient and that the matter is in solving. I have lost my XRP and VLX. Please beware of that exchcange. They are Chinese and basically do not care of the customers and nothing can be done!
Pass the info around and warn others.
If you lose XRP and VLX at the BW exchange, you should include proof of transaction (TX). If the lost coin is not the result of the deposit, then you can do a screnshoot from your wallet, so this provides clear evidence. What I'm worried about is not only lost coins, but you will also be hit by redtrust, because it is considered that you accuse without evidence.