I think the bigger problem is the part of customer service, if the customer service are more active and responsive to the varying issues users are encountering in the site it will make things easier, if they want to keep their reputation they better do something about customer service otherwise they could be given wrong impression to users.
Agreed! I've never really had issues with the platform (eg, forced vacations, it's mostly been with the support staff. Doesn't seem fair or viable even to have your customers wait 3-4 days for a response, and then wait another couple days for another one.
They have definetly not been very competitive in the market recently, especially considering they where the best option for OTC trades for such a long time.
Might be time to move over to paxful...