Of course it is my fault, but now its been a lot longer than the "under 48hours" which they said it would
take them to get back to me. I have still not recieved a response, nor is my withdrawal unlocked, it is still
closed by the admin. I might not have all the btc left, but i still have some in my balance.
Therefore, I would take some caution to this site. gl
You could have self-excluded for a week or month whilst waiting for this to be looked at ... if you ever come across a similar issue just temporarily close the account or self-exclude so you won't lose the balance whilst waiting for it to be recovered.