I have 0.54 bitcoin in my hotbit account so when I try withdraw they told me that message . this account is not a llowd to withdrow . I try and contact support they dident respand end when they respand they say that the system hase been mistaken and send me this amount so if you are in my position what would you do any help please ..for now I m trying to sell this account with 0.53 for 0.20 I d ant know what to do to get my money back ... so please is ther any one who have an experience and can help me ..
Maybe you haven't done activating 2FA verification that's why they limit you from withdrawing your funds.
Or maybe you have done it recently and it requires time before you can withdraw, most of the exchanges are like that, they freeze the fund for 24 hrs after activation of the security requirement before you can withdraw.